Food supplement. Not a medicine. Sold by Elbowspineux, London, United Kingdom.

Refund & Returns Policy

Last updated:

1. 14-day money-back guarantee

We offer a full refund within 14 days of purchase if you are not satisfied with SolvaGrove for any reason. This is a straightforward, no-questions-asked guarantee.

2. Eligibility for returns

To be eligible for a refund, the product must be:

  • Returned within 14 calendar days of the delivery date
  • In its original, unused condition
  • In original packaging (sealed bottle, intact safety seals)
  • With all original documentation and receipts where applicable

3. How to request a refund

To request a refund:

  1. Contact us by email at info@elbowspineux.world or phone +44 20 3936 2738
  2. Provide your order details (name, phone number, order date)
  3. Explain your reason for returning the product
  4. We will provide you with return instructions and a return address

4. Shipping costs for returns

You are responsible for return shipping costs unless:

  • The product arrived damaged or defective
  • The product was not as described
  • There was an error on our part in fulfilling your order

In these cases, we will reimburse reasonable return postage costs.

5. Damaged or defective products

If your product arrives damaged or defective:

  1. Contact us within 48 hours of delivery with photos of the damage
  2. Do not dispose of the packaging or product
  3. We will arrange a replacement or full refund at no cost to you
  4. Return shipping will be covered by us

6. Refund processing

Once we receive and inspect your returned product:

  • We will inspect the product to confirm eligibility
  • If approved, we will process your refund within 10 working days
  • Refunds will be credited to your original payment method (at delivery)
  • Your bank may take a further 5-10 working days to process the credit

7. Non-refundable items

The following cannot be refunded:

  • Products showing signs of use or opening (capsules missing, seal broken)
  • Products returned more than 14 days after delivery
  • Products damaged due to mishandling or neglect after delivery
  • Products returned without original packaging or documentation

8. Exceptions and special circumstances

We understand that circumstances vary. If you have a special circumstance or believe you should be eligible for an exception, please contact us. We will review your case individually.

9. Your legal rights

Under EU Directive 2011/83/EU (Consumer Rights Directive), you have the right to cancel a distance contract within 14 days of delivery. This policy exceeds those minimum requirements.

You also have rights under the Consumer Rights Act 2015. Products must be as described, of satisfactory quality, and fit for purpose. If they are not, you may be entitled to a repair, replacement, or refund beyond this 14-day window.

10. Unused stock disposal

Returned, unopened stock may be re-sold or disposed of in accordance with food supplement regulations. Your refund does not give you ownership rights over returned goods after we receive them.

11. Contact for returns

For all returns and refund queries, contact us:

Email: info@elbowspineux.world
Phone: +44 20 3936 2738
Support hours: Monday to Friday, 09:00-17:00 GMT
Address: Unit 12, 45 Clerkenwell Road, London EC1M 5RS, United Kingdom

12. Changes to this policy

We reserve the right to modify this returns and refund policy at any time. Changes will be effective immediately upon posting to the website.